Establishing successful, long term client relationships
We regard ourselves as one of the leading competitors in the debt collecting industry. We keep abreast of new developments in the collection process and/or law and have refined the process to ensure the best possible result for both our clients and the consumers. The process we follow is transparent, fair, consumer centric and aimed at finding the balance between our client’s needs and the affordability thereof to the consumer. In March 2015 we relocated our call centre to a felicitous premises, enabling us to expand our staff compliment and accommodate large volumes of instructions. Our current capacity is over 60 000 instructions, and growing exponentially. Our call centre ensures a swift and more direct collection method to the benefit of our clients and consumers as it results in reduced legal fees and a more accommodating option for consumers, where affordability is key. Logic and close control measures built into our customized electronic operational system, provides quick and accurate results for our client
- To establish long term relationships with our clients.
- To deliver service of a high quality.
- To maintain a code of ethics of a high standard.
- To achieve good financial results for our clients.
- To ensure speedy and effective query resolution.
- To make sustainable and affordable payment arrangements with the consumers.
- To give back to our community.
GVDM Attorneys specialises in debt collecting, through both Legal and Pre-Legal processes, on a commission basis. The practice boasts a contemporary 1000 sq/m call centre specialising in Pre-Legal collections. In February 2008, Legad (Pty) Ltd was introduced into the Group as Franchises, to act as liaison between us and our clients, and to obtain signed consents to emoluments attachment orders. (Section 58’s)
On handover, the client may request that the matters be dealt with in a specific manner:
Call Centre for soft collections only.
Soft collection, then legal action.
Directly proceed with legal action.
We provide debt collection services for more than 900 clients on outstanding accounts.
What does soft collection entail?
The consumer is contacted telephonically to invite him/her to make payment arrangements with our offices. This process does not involve any type of legal action and as a result the legal fees to the consumer is much less, making it a faster, friendlier and more affordable collection process. We accept debit order arrangements or “promise to pay” payment arrangements from consumers.
What do we do when we proceed with legal action?
We send out a Section 129 notice to the consumer on behalf of our clients where after we follow the process as set out in Section 58 and 65 of the Magistrates’ Courts Act. The Section 58 process is commenced entirely with the consent and co-operation of the consumer. We engage with the consumer during the legal process to ensure affordability and sustainability of the instalments to be paid.